Customer service, they are knowledgeable, no hassle
They do what they say they'll do, they're on time, everything works, and they're pleasant people. Also, I like their specials, e.g. free oil change
Their flexibility with my schedule
Car was done on time, they were cordial, price was right
Efficiency, good service
I trust them implicitly and have been taking both of my cars there for about 4 years. You might be able to find less expensive shops, but you get what you pay for. They are honest, reliable and always pleasant to deal with. They stand behind their work and I wouldn't go anywhere else. Addendum February 2011: Recently, there was some confusion about what the quoted price was and what the actual was. Tony Leonardi made sure that I left satisfied. I feel respected as a customer there and respect inspires loyalty. I am a loyal Leonardi's customer.
Honest, quick, good service, friendly
I've used them several times. Everything was always done Right
The person was friendly and I had a place to wait
I like the letters they send their customers to remind them it's time for service