took my truck there after they said on the phone it would be around $400 to replace a U joint on the front drive axle . Shortly after I dropped it off The price went up to $600 and they told me they had trouble getting it off and would need it overnight the next morning I got a phone call and they said it would be over $1200 and I would be charged $100 for four bolts since one did not seem original ! I asked for a small courtesy discount on parts and half an hour later I got a call saying I could pick up my truck and they did not want to do the job I spoke with the owner and asked him to please do the work and he said he did not want to partially because I asked for a discount. I apologize to him and told him to please do the work at full price since I was leaving on a trip and I had to get this done. He did not want to do the work no matter what I said, and in fact, he hung up on me like a child saying he did not have to explain himself. I took the truck down the road to another shop and they were able to finish the work and I saved over $500 By picking up my truck so if you want your estimates to keep going up and people to hang up on you - and drop your vehicle like you don’t matter, go to them- These are the type of people you will be dealing with!!
I’m sorry to hear you felt this way about your experience. I do want to respectfully clarify a few things so there’s a fair understanding of what took place. During our conversation, I took the time to explain the situation in detail—multiple times—to make sure everything was clear. I also understand that it was a frustrating moment, and your emotions were understandably high, which can sometimes make communication more difficult on both sides. That said, I want to be very clear that I would never hang up on a customer. I ended the call respectfully after saying goodbye, as I always do. At our shop, we genuinely strive to communicate openly, treat people with respect, and stand behind our work. If there’s ever an opportunity to revisit your concerns in a calm and constructive way, I’m always willing to do that. – Tony Leonardi Automotive
- Leonardi Automotive